At Soren Explores, we aim to deliver your orders safely and efficiently to your doorstep, no matter where you are in the world.
Order Processing
All orders are processed within 1–3 business days after confirmation. During peak seasons or promotional periods, processing times may take slightly longer, but we always strive to ship as quickly as possible.
Order Confirmation
Once your order has been placed, you will receive an email confirmation with your order details. When your order is shipped, we will send you a shipping confirmation containing tracking information (if available).
Delivery
We work with trusted logistics partners to ensure smooth and reliable delivery of your orders. Please make sure your shipping address and contact details are accurate to avoid any delays or delivery issues.
Order Issues or Delays
If there are any issues with your order, such as missing or damaged items, please contact us immediately at [email protected]. We’ll investigate the matter and work with you to resolve it as quickly as possible.
International Shipping
Soren Explores proudly serves customers worldwide. International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer.
Contact Us
For any shipping-related questions or concerns, please reach out to us at [email protected].